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FAQ's

How long witll it take to receive my order?
Melanindvds.com ships all orders via U.S.P.S.

National Orders
1-2 weeks.

International Orders
2-3 weeks.

Wholesale Orders
2-3 weeks.

Note: If ordering wholesale and you need it shipped internationally, shipping may vary, but we try our best to ship out as soon as possible. Please keep in mind that express shipping is not available. However, if you would like your order shipped sooner, please email us dvdsalien@gmail.com for a request for express shipping. Please add an additional
$10 to your order.


What Method of Payments do you accept?
We gladly accept Visa, MC, Amex, Discover, Paypal. We do not accept E-checks or personal checks.


What if my DVD(s) doesn't work?
If your DVD(s) doesn't work we will gladly replace your DVD(s) free of charge.


Are your DVD(s) good quality?
Yes, we do have good quality DVD(s) however, keep in mind that we do not produce the lectures/movies so quality does vary.


Who do I contact for questions or concerns?
If you have any questions or concerns regarding orders or DVD(s) please e-mail us dvdsalien@gmail.com


What if I don't like the DVD(s), can I get a Refund?
We do not refund based on quality of the DVD(s). However, if for some reason your order arrives cracked or broken we can gladly replace your order free of charge. Keep in mind your order will be replaced with the original order. If the DVD(s) is not working at all we can replace it with another DVD(s) of equal value.


How does Trading Work?
Trading with us is simple, you can email us dvdsalien@gmail.com requesting a trade. Please keep in mind that if we already have the DVD(s) on our site we can not trade.


When Purchasing will my Information be Safe and Secure?
Yes, all information is safe and secure. We are verified members with PayPal. We do not save any type of credit card or debit card information. We only save our orders for future reference.
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